Frequently Asked Questions
Everything you need to know about your Jordan Craig experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
What is your return and exchange policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal.
How do I know which size to order?
We provide a detailed size guide on every product page. Since our fits range from slim to oversized, we recommend checking the specific measurements for each collection.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are generally unable to make changes or cancellations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay for your convenience.